I confess I know this place for many years and I know it is very famous in Lisbon (and not only in Lisbon). No idea why, I never tried ice cream here before, even when I come with my kids, they have but I never had. This time I also tried and I was really disappointed !!! I can not say they are bad, but for the huge fame my expectations were much higher. Also it is annoying to have a permanent queue. Usually when you have waiting time it must be worthy, and that is not the case at all. Another thing not in favor is that they don't take cards, need to pay cash. Not only it is less convenient, also it is not the best practice for health reasons (hygiene) when you deal with food we try to avoid cash contact... that is not the case here... really bad if you ask me. Now, they are always full of clients, so probably they don´t care. I found no reason for such fame. Maybe people come already with that idea that "it's great", so even if they don't like that much, they are restricted in their perception. These ice creams are for sure not inside my top list, even worst when you need to wait to get service, the place is not even nice or comfortable. Totally disappointing.
Muito bom qualidade e variedade. Atendimento excelente, dizer que nós como cliente simplesmente não nos posicionamento no lugar dos funcionários queremos que nos dão de chupar os gelados tu por nada críticas o atendimento não foi simpático bla bla bla isso é errado sintam se na posição dos funcionários eu vi ontem numa das lojas cliente mau educado e o funcionários super pacientes isso também os patrões tem de vê-la por isso. Estou cá de férias e mais uma vez excelente trabalho para os funcionários em geral ...